Frequently Asked Questions
Ordering and Collection
I need some framing advice before I order, can I speak to a framer to get advice?
Yes, you are welcome to call us or email us for advice, we have a large experienced team who can recommend frames and solutions to different types of framing project.
Do I have to order online ? Can I order by email or telephone?
Yes, you are welcome to place your order via email or telephone. Call us now on 01246 554338 to place your order.
How can I check my order progress?
Please call us on 01246 554338 or email us
We will be more than happy to give you a progress update on your order.
What are your opening hours?
Our framing workshop is open from 9am till 5.30pm, Monday to Saturday.
Can I collect my goods from you?
Yes, collection is more than welcome. Please make sure you contact us prior to collection to discuss arrangements and to make sure your goods are ready to collect.
Do you have a minimum order quantity?
No, we do not have a minimum order value. All orders are very important to us, regardless of the value.
Shipping and Handling
How much does postage cost?
Our postage costs are charged based on the total value of your order. To see our shipping and handling FAQ click here.
How long does delivery take?
Delivery times vary depending on what you have ordered. Click here to see our typical order processing times.
Will you ship internationally ?
Yes we will ship to many destinations in Europe and further afield, we have customers in the USA and as far away as South Africa. Generally we will send frames to a certain size, we will send chop service, again with limits, please contact us for a shipping price.Click here to see our typical order processing times.
Where is my item?
If you would like an update on your order processing status, please call us on 01246 554338 or email us.
Do you deliver goods on weekends?
We do not usually deliver on weekends, however we could do by special arrangement - please call us to find out more.
Can I order real glass rather than plastic glass with my online order?
Yes you can order real glass online. However, this depends on the size of your frame.
Although every effort will be made to package your glass to a very high standard, please be aware that the glass will be delivered at the buyer's risk.
For more information, please give us a ring on 01246 554338! Where there's a will, there's a way, we will try our best to help.
I am looking for a specific moulding to order online that I cannot find, can you help?
Yes we can please call us on 01246 554338 and our friendly team of framing experts will be more than happy to assist you!
General Framing Questions
Is their a limit to the frame size you will make?
For Standard Mouldings where the ratio of moulding width to frame size makes sense, we are able to make frames up to 2.7m
For English Swept Frames, these can be made in just about any size Call us to discuss!
Do you offer specialty glass?
We offer a vast choice of glass types, from standard float glass to white water museum glass.
Do you offer conservation and museum standard framing?
Yes, we can frame to the highest possible standards using acid free materials, UV filtration and museum standard glass. All of our framers are Fine Art Trade Guild Commended and James Ashton GCF has passed his Conservation Advanced qualification too.